You are about to purchase some video content that is being delivered to you by Spondo. We don’t own the content. We deliver it to you on behalf of the content owner.
GENERAL CONDITIONS OF USE:
At Spondo, we ask our viewers to be good. Be nice. Don’t take anything that isn’t yours. Don’t spoil things for others. We request that you comply with these conditions.
PAYMENT PROCESS:
Spondo is the payment and delivery facilitator
Just so you know, you’re actually buying the content from the Content Owner, not Spondo. Spondo will take payment from you on behalf of the Content Owner, issue you a receipt of purchase, and give you access to view the content you’ve purchased.
Given Spondo is processing your payment on behalf of the Content Owner, we are obliged to remit your email address to the Content Owner as proof of purchase. If you are concerned about your email address being supplied to the Content Owner, you should contact them for a copy of their Privacy Policy before making this purchase.
Spondo will email you a receipt that you can use as a tax invoice from the Content Owner.
Content Purchases are facilitated via PayPal
All transactions are facilitated by PayPal. This means you have the option of logging in and using your existing PayPal Account, creating a new PayPal account, or paying via your credit card through the PayPal shopping cart. Any refunds made will be credited back to the same PayPal account or credit card used for the purchase.
PRIVACY POLICY:
Spondo is committed to protecting your privacy. Policy explains how we collect, use and disclose your information.
Proof of purchase
When a piece of content is purchased via Spondo, the Spondo system processes your payment on behalf of the Content Owner. It is important to note that Spondo is obliged to remit your email address to the Content Owner as proof of purchase. If you are concerned about your email address being supplied to the Content Owner, you should contact the Content Owner directly for a copy of their Privacy Policy before making your purchase.
The kind of information we hold
Some examples of personal information that may be held by Spondo include your name, email address, country of residence (for tax purposes), business name, contact details, billing details, PayPal account, Subscription details and service notes related to your account (such as support requests, billing enquiries and general comments).
How we collect this information
When you register to use the Services you will provide us with most of this information. Service notes related to your account will be made whenever we have contact with you.
We’re serious about maintaining your privacy
Only authorised employees within Spondo, on a need-to-know basis, use any information collected via the Website. We constantly review our systems and data to ensure the best possible service to our clients. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
Your information is kept confidential
Client records are regarded as confidential and therefore will not be divulged to any third party, other than providing proof of purchase to a Content Owner or if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of the Services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Spondo will only be in connection with the provision of agreed Services and products. If you are concerned about your email address being supplied to a Content Owner as proof of purchase, you should contact the Content Owner directly for a copy of their Privacy Policy before making your purchase.
Cookies
In order to benefit from the full functionality offered by the Services it is occasionally necessary to place a small amount of information (a cookie) on the user’s computer. Cookies are used to store the user’s viewing options for displaying thumbnail images and text, and to enable us to retrieve user details for each visit. Cookies are used in some areas of the Website to enable functionality and ease of use when the user changes their options. New selections are recorded in a cookie for use next time the user visits the site.
Log files
Spondo uses IP addresses to analyse trends, administer the site, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within Spondo on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Contact us
If you have any concerns relating to your Privacy, please email us at info@spondo.com.
REFUND POLICY:
Spondo is committed to providing high quality service. In the event you are not satisfied with your purchase, this Refund Policy explains how things work and under what circumstances we will give you a refund.
Content purchases are facilitated via PayPal
All transactions are facilitated by PayPal. This means you have the option of logging in and using your existing PayPal Account, creating a new PayPal account, or paying via your credit card through the PayPal shopping cart. Any refunds made will be credited back to the same PayPal account or credit card used for the purchase.
On-demand content purchases
When you purchase an on-demand piece of content you will generally have a limited period of time in which to complete your viewing. The time period you will have to view the content is specified by the content owner, usually in the description of the item you are purchasing. The time period starts from the moment you begin watching the video. After this time period has elapsed, a new purchase will need to be made if you wish to view the content again.
Download-to-own content purchases
After a download-to-own piece of content is purchased, you will be able to download the file one time only (Spondo frowns upon piracy). You will have 2 attempts at downloading the file, so if you are unsuccessful please email us at info@spondo.com.
Live event purchases
This might seem obvious, but we have to make it clear just in case there is any potential for misunderstanding; All purchases for a live event are only valid for the time this event is actually being broadcast. If you purchase a ‘ticket’ to view a live event and either miss the event or try to view it after it has ended, no refund will be made. Even if the live event is subsequently made available as video on-demand, the purchase you have made for the live event may not be valid to view the on-demand version and no refund will be provided. The content owner determines whether your ticket to watch a live stream will entitle you to watch the recorded version of the stream after the event and for how long. If you are entitled to watch the recorded version by virtue of paying to watch the live stream, this will be made clear to you before you purchase your live stream.
Free-view content
Some content will be available to view free of charge. In this case, you can view the content without making a purchase and there are no restrictions on how many times you can view it. As there is no purchase, there will be no refund offered for failure to view free-view content.
When do we give refunds?
Spondo will refund your purchase in the event that we are unable to deliver the content you have purchased. Spondo will also consider giving a refund if you are unhappy with the quality of the content that you have purchased, or if you feel it was not correctly advertised.
Choose carefully
Spondo asks that you please choose carefully before making your purchase because we don’t give refunds if you change your mind or make the wrong selection. Spondo will not refund your purchase if you subsequently decide that you do not want to watch the content or should your internet connection negatively impact on the quality of the playback.
Contact us
If our system did not deliver the content you purchased, please email us at info@spondo.com.
Transaction costs on refunded purchases
In the event Spondo approves a refund for you, Spondo will bear the transaction costs on the original purchase and any costs associated with the refund. The full purchase price will be refunded to you.